CMVH’s COVID-19 Plan
At Caledon Mountain Veterinary Hospital, we are focused on the medical experience of our clients and patients. Now, more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our clients, patients and staff, without compromising the quality of our veterinary services.
In the interest of all of our clients and staff, the CMVH team requests that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, breathing difficulties, or diarrhea refrain from coming to the facility and have a family member or friend bring their pet or reschedule your appointment entirely. CMVH staff members will be minimizing direct human-to-human contact while following all recommended hygiene practices.
Until further notice, we will only be seeing essential and emergency appointments. All elective procedures have been postponed until at least May 2020. We have also modified our appointments As an option to our clients and patients, we now offer Telemedicine Consultations appointments directly with one of our Veterinarians. Clients wishing to use our Telemedicine services should visit https://caledonmountain.smart.vet for more information. Please note Telemedcine is only available for patients that have been seen by one of our veterinarians within the last 12 months.
Our hours of operation have changed and are now 8am – 5:30pm Monday to Friday.
We are open on Saturdays for food and medication pick ups from 9am – 2pm. There will not be a Veterinarian at the clinic on Saturdays but they are available via telemedicine.
Due to increasing demands, we have seen a delay in receiving shipments from our suppliers for food, medications, and even our hospital supplies. With this in mind, we would recommend placing your food and medication orders at least 7 days ahead in order to ensure they arrive on time for when your pet needs them. We will be limiting medication refills to 2 month supplies and food purchases to 1 bag/case per pet in a household.
Food and pet supplies can also be ordered directly from our online store for delivery right to your home (www.myvetstore.ca/cmvh).
For the safety of our staff and clients, as of March 17th we are providing “curbside” services and clients will not be permitted into the facility:
- When you arrive for your pets appointment, please call us from the car to inform us of your arrival. One of our Veterinarians or RVT’s will speak with you over the phone to obtain a history and discuss the details of your pets appointment. We will then come out to your car and bring only your pet into the clinic for their exam, diagnostics, and/or treatments. Where possible we may examine your pet outside in our yard area. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
- When you arrive for your pet’s surgical admit, please call us from the car to inform us of your arrival. One of our RVT’s will speak with you over the phone where the surgical admit and consent forms will be reviewed. We will then bring only your pet inside the clinic for their surgery. Discharge information will be provided in written and video format for your review. We are happy to discuss any questions over the phone or by email. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
- When you arrive at the clinic to pick up food or medications, please call us from the car and we will happily bring them out to your car. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
- If you and your pet are visiting us for a sensitive appointment, please call us from the car to inform us of your arrival. We will then escort you, your pet, and one other family member into the facility.
Frequently Asked Questions
What qualifies as an essential/emergency appointment?
Please give us a call and speak with our team and we will review your pets current status and recommend an in clinic or telemedicine appointment based on your pets needs.
Non-essential appointments are defined as:
- Annual Wellness exams that do not require vaccinations and are generally healthy
- All Elective Surgical Procedures (including spay, neuter, and most dental procedures)
- New Client/New Patient Appointments (may be scheduled on a case-by-case basis)
- Nail Trims/Anal Gland Expressions
- Non-Critical Blood Work Appointments
- Nutrition Consults (virtual consultations available)
Essential appointments are defined as:
- Non-elective surgeries (treated on a case-by-case basis)
- Sick/Injured pet appointments (virtual consultations may be available depending on the needs of the pet)
- Rabies vaccinations
- Booster vaccines for puppies and kittens
- Bandage Changes
- Suture Removals
- Ultrasound Appointments (Will be treated on a case-by-case basis)
- Quality of life/end of life appointments
What if my pet is due for their vaccines?
- If your pet is due for their Rabies vaccine this would be considered essential and should be booked in for an appointment. If you are symptomatic or in quarantine and unable to bring your pet in for an appointment, the appointment can be postponed as long as you are able to manage your pet in such a way that their risk of exposure would be minimal until vaccination is possible
- An adult dog due for a Leptospirosis booster can be postponed for up 6 weeks before having to restart their series
- An adult dog due for a Bordatella (kennel cough) vaccine can be postponed until they will be actively interacting with other dogs (boarding facility, doggie daycare, dog parks, grooming salon, etc.)
- An adult dog due for a DA2PP booster can be postponed until able to be seen for their next visit
What if my pet is due for tick/flea/heartworm/deworming medications?
- As the warm weather approaches and temperatures are above 4degC we start worrying about tick activity increasing. You can give us a call to request your pets flea and tick prevention for the season (spring – fall) or if you would prefer, you can order month by month to reduce the upfront costs.
- We recommend a yearly blood test to check for heartworm and tick borne diseases. If your pet was consistently taking their heartworm prevention medication in 2019, this blood test can be postponed until later in the season. If you missed a dose or forgot to give your pets heartworm medications in 2019, we would recommend a blood test be done prior to starting heartworm prevention medications in June. Tick prevention medications can still be started in March.
Why are your staff wearing masks if dogs and cats cannot transmit CoronaVirus?
- While dogs and cats have not been shown to transmit the CoronaVirus, we are wearing masks to protect our team from one another as we do not generally have the ability to practice social distancing when working with our patients.
Have your hours changed?
- Yes, our hours have changed to 8am – 5:30pm Monday to Friday for appointments as well as food/medication pick-ups.
- Our hours on Saturdays are 9am – 2pm for food/medication pick-ups, but there will not be a Veterinarian on site for appointments. On Saturdays, our Veterinarians will be available via telemedicine for Virtual Appointments(https://caledonmountain.smart.vet).